Help

Recipient Did Not Receive Their E-card

At times an e-card will fail to reach the intended recipient for any of the following reasons:

1. The email address was entered incorrectly.
2. The e-card ended up in the recipient’s junk mail folder.
3. The e-card was treated as spam by some email filtering software and was placed in quarantine.
4. The recipient’s email software has an opt-in feature which filters legitimate senders of email.
5. The recipient’s inbox may be full and unable to accept new messages.
6. The recipient’s email server may be inoperable for a period of time.

Cannot View E-card

If, when you click on the link in the email to view the e-card, the e-card window does not open, then most likely your web browser is blocking the pop-up window. To view your e-card, review the pop-up blocker settings in your web browser and make sure that your web browser allows pop-ups from CrossCards.com.

If you can open the window to view your e-card, but the card does not play, then most likely you do not have the Adobe Flash player installed in your web browser. Please use the following link to install the Adobe Flash player, and then try viewing your e-card again. Click here to download Adobe Flash Player.

For other Help and Suport Questions, please contact us at: cardcomments@crosscards.com